1. Introduction

Peak State Recovery ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, date of birth.
Health & Insurance Information: Insurance carrier, member ID, and information shared during admissions inquiries.
Chat Transcripts: Conversations you have with our website chat assistant.
Usage Data: Browser type, IP address, pages visited, and time spent on the site.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and facilitate admissions
Verify insurance coverage on your behalf
Contact you about treatment options and next steps
Improve our website and services
Comply with legal and regulatory obligations

4. HIPAA Notice

Any health information you share with us is treated as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). We maintain physical, electronic, and procedural safeguards to protect your PHI in accordance with applicable federal and state laws. We will not sell, rent, or share your health information with third parties without your written authorization, except as required by law or for treatment, payment, or healthcare operations.

5. Sharing of Information

We do not sell your personal information. We may share it with:

Insurance Companies: To verify your benefits at your request.
Service Providers: Third-party vendors who assist with our operations (e.g., CRM, communications), bound by confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies (including Microsoft Clarity) to analyze usage and improve your experience. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or as required by applicable healthcare regulations.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, contact us at (501) 521-2430.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:
Peak State Recovery
22265 AR-9
Paron, AR 72122
Phone: (501) 521-2430